# Troubleshooting: SharePoint Document Converter ## Watermarks --- **Why aren’t my watermarks visible?** [Read more](https://www.nutrient.io/guides/document-converter/sharepoint/troubleshooting/why-are-my-watermarks-not-visible.md) ## HTML to PDF --- **Converting HTML — Empty page/authentication problems** [Read more](https://www.nutrient.io/guides/document-converter/sharepoint/troubleshooting/converting-html-web-pages-returns-an-empty-pdf.md) --- **Solving formatting issues when converting HTML to PDF** [Read more](https://www.nutrient.io/guides/document-converter/sharepoint/troubleshooting/solving-formatting-issues-when-converting-html-to-pdf.md) ## Enable custom app authentication --- **Enable custom app authentication** [Read more](https://www.nutrient.io/guides/document-converter/sharepoint/troubleshooting/enable-custom-app-authentication.md) ## Installer has an invalid digital signature --- **Invalid digital signature during installation** [Read more](https://www.nutrient.io/guides/document-converter/sharepoint/troubleshooting/invalid-digital-signature-during-installation.md) ## Validate converter --- **Validating converters and troubleshooting errors** [Read more](https://www.nutrient.io/guides/document-converter/sharepoint/troubleshooting/validating-converters-and-troubleshooting-errors.md) ## Login --- **Problems logging in to Document Converter Services Online?** [Read more](https://www.nutrient.io/guides/document-converter/sharepoint/troubleshooting/problems-logging-in-to-pdf-converter-services-online.md) ## Debugging web service calls --- **Debugging web service calls and SOAP messages** [Read more](https://www.nutrient.io/guides/document-converter/sharepoint/troubleshooting/debugging-web-service-calls-and-soap-messages.md) ## Debug log --- **How do I enable debug logging?** [Read more](https://www.nutrient.io/guides/document-converter/sharepoint/troubleshooting/how-do-i-enable-debug-logging.md) ## Connectivity issues --- **Troubleshooting connectivity problems between web frontend and conversion servers** [Read more](https://www.nutrient.io/guides/document-converter/sharepoint/troubleshooting/troubleshooting-connectivity-problems-between-web-front-end-and-conversion-servers.md) ## Diagnostic tool --- **Using the Diagnostics Tool to troubleshoot conversions** [Read more](https://www.nutrient.io/guides/document-converter/sharepoint/troubleshooting/using-the-diagnostics-tool-to-troubleshoot-conversions.md) --- **View usage details — In-tool or CSV export** [Read more](https://www.nutrient.io/guides/document-converter/document-converter-services/instrumentation/csv-reports.md) --- **View usage details — In-tool or PDF export** [Read more](https://www.nutrient.io/guides/document-converter/document-converter-services/instrumentation/pdf-reports.md) ## Maximum file size --- **How can I change the maximum file size of documents to process?** [Read more](https://www.nutrient.io/guides/document-converter/sharepoint/troubleshooting/how-can-i-change-the-maximum-file-size-of-documents-to-process.md) ## Converter version --- **How to determine which version of the Document Converter is installed** [Read more](https://www.nutrient.io/guides/document-converter/sharepoint/troubleshooting/how-to-determine-which-version-of-the-pdf-converter-is-installed.md) ## InfoPath --- **CabLib extract error when converting InfoPath files** [Read more](https://www.nutrient.io/guides/document-converter/sharepoint/troubleshooting/cablib-extract-error-when-converting-infopath-files.md) --- **InfoPath cannot execute any view-related object model calls. The view is not ready., -2147209125** [Read more](https://www.nutrient.io/guides/document-converter/sharepoint/troubleshooting/infopath-cannot-execute-any-view-related-object-model-calls-the-view-is-not-ready.md) --- **InfoPath rules/custom code/data connections are not executed.** [Read more](https://www.nutrient.io/guides/document-converter/sharepoint/troubleshooting/infopath-rules-custom-code-data-connections-are-not-executed.md) --- **My InfoPath form fails to convert. How can I troubleshoot this?** [Read more](https://www.nutrient.io/guides/document-converter/sharepoint/troubleshooting/my-infopath-form-fails-to-convert-how-can-i-troubleshoot-this.md) --- **When converting InfoPath to PDF, my file doesn’t look exactly the same.** [Read more](https://www.nutrient.io/guides/document-converter/sharepoint/troubleshooting/when-converting-infopath-to-pdf-my-file-does-not-look-100-the-same.md) --- **When converting InfoPath to Word/Excel, my file doesn’t look exactly the same.** [Read more](https://www.nutrient.io/guides/document-converter/sharepoint/troubleshooting/when-converting-infopath-to-word-excel-my-file-does-not-look-100-the-same.md) ## Protected documents --- **Dealing with the conversion of IRM-, DRM-, RMS-, and/or AIP-protected documents** [Read more](https://www.nutrient.io/guides/document-converter/sharepoint/troubleshooting/dealing-with-the-conversion-of-irm-drm-rms-aip-protected-documents.md) ## Server involvement --- **Determining if a server is involved in executing workflows** [Read more](https://www.nutrient.io/guides/document-converter/sharepoint/troubleshooting/determining-if-a-server-is-involved-in-executing-workflows.md) ## Evaluation watermark --- **The license has been installed, but an evaluation message is still displayed.** [Read more](https://www.nutrient.io/guides/document-converter/sharepoint/troubleshooting/the-license-has-been-installed-but-an-evaluation-message-is-still-displayed.md) ## PDF workflow activities aren’t displayed --- **The license has been installed, but an evaluation message is still displayed.** [Read more](https://www.nutrient.io/guides/document-converter/sharepoint/troubleshooting/pdf-workflow-activities-are-not-displayed-in-sharepoint-designer-2013.md) ## Central administration screen --- **Where is Document Converter?** [Read more](https://www.nutrient.io/guides/document-converter/sharepoint/troubleshooting/where-is-the-pdf-converter-s-central-administration-screen-located.md) ## Online vs. on-premises --- **How does Document Converter for SharePoint Online differ from the on-premises product?** [Read more](https://www.nutrient.io/guides/document-converter/sharepoint/troubleshooting/how-does-the-pdf-converter-for-sharepoint-online-differ-from-the-on-premise-product.md) ## Conversion service not starting --- **The conversion service doesn’t start** [Read more](https://www.nutrient.io/guides/document-converter/sharepoint/troubleshooting/the-conversion-service-does-not-start.md) ## Manually remove --- **How do I manually remove the conversion service?** [Read more](https://www.nutrient.io/guides/document-converter/sharepoint/troubleshooting/how-do-i-manually-remove-the-conversion-service.md) ## SharePoint behaves unexpectedly --- **SharePoint behaves unexpectedly after deploying Document Converter for SharePoint** [Read more](https://www.nutrient.io/guides/document-converter/sharepoint/troubleshooting/sharepoint-behaves-unexpectedly-after-deploying-the-pdf-converter-for-sharepoint.md) ## WSP is stuck on deploying --- **Document Converter frontend WSP is stuck on deploying** [Read more](https://www.nutrient.io/guides/document-converter/sharepoint/troubleshooting/pdf-converter-front-end-wsp-is-stuck-on-deploying.md) ## Legacy files not converting --- **Why are my legacy DOC and XLS files failing to convert?** [Read more](https://www.nutrient.io/guides/document-converter/sharepoint/troubleshooting/why-are-my-legacy-doc-and-xls-files-failing-to-convert.md) ## Conversion options twice --- **Why are the various PDF conversion options displayed twice in SharePoint?** [Read more](https://www.nutrient.io/guides/document-converter/sharepoint/troubleshooting/why-are-the-various-pdf-conversion-options-displayed-twice-in-sharepoint.md) ## Menu options not displayed --- **Some menu options aren’t displayed in SharePoint Online** [Read more](https://www.nutrient.io/guides/document-converter/sharepoint/troubleshooting/some-menu-options-are-not-displayed-in-sharepoint-online.md) ## install.cmd errors --- **Troubleshooting install.cmd errors** [Read more](https://www.nutrient.io/guides/document-converter/sharepoint/troubleshooting/troubleshooting-install-cmd-errors.md) ## Chrome headless shell configuration --- **Configure Chrome headless shell for Document Converter** [Read more](https://www.nutrient.io/guides/document-converter/document-converter-services/troubleshooting/chrome-headless-shell-update.md) --- ## Related pages - [Configure Chrome headless shell for Document Converter](/guides/document-converter/document-converter-services/troubleshooting/chrome-headless-shell-update.md)