# How and where can I get support?

If you have an active [Support agreement](https://www.nutrient.io/guides/document-converter/power-automate/knowledge-base/where-can-i-get-support.md), you can access technical support through the following channels:

- [Email](https://www.nutrient.io/company/contact)

- [Twitter](https://x.com/nutrientdocs)

- [Forums](https://support.nutrient.io/hc/en-us/requests/new)

- [Nutrient blog](https://nutrient.io/blog)

- [Guides and knowledge base](https://www.nutrient.io/guides/document-converter.md)

Our products are accompanied by comprehensive resources to assist you with setup, troubleshooting, and advanced usage. We recommend reviewing these materials before reaching out to support, as they are frequently updated to reflect the latest product changes and often provide quick solutions to common issues.

## Support process

All technical support requests must initially be submitted online. If necessary, our support staff will escalate the request to a phone call. For general SharePoint questions unrelated to our products, we recommend using [sharepoint.stackexchange.com](http://sharepoint.stackexchange.com), a free and highly regarded community resource.

## Support availability

- Regular hours: Monday to Friday, 7 AM to 7 PM.

- After hours: 24/7 availability for urgent production-related issues only.

Our official response time for non-urgent requests is one business day. However, in most cases, we respond within an hour, even outside regular business hours.

## Our commitment to quality support

While many companies promise fast and reliable support, we prefer to let our users share their experiences. We encourage you to review independent feedback on our products and support on platforms such as [Microsoft App Store](https://appsource.microsoft.com/en-us/product/office/WA104379298?tab=Reviews) and [TrustPilot](https://uk.trustpilot.com/review/muhimbi.com?languages=all).

By offering fast, accurate, and helpful support, we aim to deliver a user experience that goes beyond expectations.
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## Related pages

- [Do I need to install software on my desktop or Acrobat/MS Word on the server?](/guides/document-converter/power-automate/knowledge-base/do-i-need-to-install-any-software-on-our-desktops-or-acrobat-ms-word-on-my-servers.md)
- [Ensuring PDF searchability with Nutrient Document Converter](/guides/document-converter/power-automate/knowledge-base/are-pdf-files-created-by-the-muhimbi-pdf-converter-searchable-indexable.md)
- [How to resolve failure issues when generating Web Service proxies against a remote machine?](/guides/document-converter/power-automate/knowledge-base/generating-web-service-proxies-against-a-remote-machine-fails.md)
- [Guide to Microsoft Flow, Logic Apps, and PowerApps: tutorials, tips, and blog posts](/guides/document-converter/power-automate/knowledge-base/microsoft-flow-logic-apps-powerapps-tutorials-and-blog-posts.md)
- [Integrating third-party converters with Nutrient Document Converter](/guides/document-converter/power-automate/knowledge-base/integrating-3rd-party-converters-with-the-muhimbi-pdf-converter.md)
- [Knowledge Base: Power Automate Document Converter](/guides/document-converter/power-automate/knowledge-base.md)
- [Install Nutrient PDF integration in Power Automate](/guides/document-converter/power-automate/knowledge-base/power-automate-manually-installing-muhimbi-pdf-integration.md)
- [Simplify document workflows with Microsoft Flow](/guides/document-converter/power-automate/knowledge-base/microsoft-flow-core-concepts-used-by-the-pdf-converter.md)
- [Comprehensive guide to watermarking documents](/guides/document-converter/power-automate/knowledge-base/where-can-i-find-details-about-watermarking.md)
- [Essential guide to reading document properties](/guides/document-converter/power-automate/knowledge-base/reading-document-properties.md)
- [Help us help you - tips for technical support requests](/guides/document-converter/power-automate/knowledge-base/tips-for-technical-support-requests.md)