---
title: "Invalid digital signature during installation | Nutrient Integrations"
canonical_url: "https://www.nutrient.io/guides/document-converter/sharepoint/troubleshooting/invalid-digital-signature-during-installation/"
md_url: "https://www.nutrient.io/guides/document-converter/sharepoint/troubleshooting/invalid-digital-signature-during-installation.md"
last_updated: "2026-05-25T14:09:00.250Z"
description: "Learn how to troubleshoot the 'Invalid digital signature during installation' error."
---

# Invalid digital signature during installation

**No time to read? Just ignore all the background info and action the part highlighted in red below.**

Muhimbi's installer and software is digitally signed. This is generally good practice and proves that the file has been issued by Muhimbi and has not been tampered with.

As per Microsoft's recommendations, the code is signed using a certificate issued by an authority that is trusted by all Windows versions.

Some of our customers run Windows Server installations where some of the standard certificates have been removed or _Automatic Root Certificate Update_  has been disabled resulting in the following error during installation:

```

A file that is required cannot be installed because the cabinet file [long path
to cab file] has an invalid digital signature. This may indicate that the cabinet
file is corrupt.

```

If you are experiencing this problem then please check with your IT department and ask for the appropriate certificates to be installed on the relevant Windows servers. Details are provided at the end of this article.

Alternatively make sure the Group Policy at _Computer Configuration / Administrative Templates / System / Internet Communication Management / Internet Communication settings / Turn off Automatic Root Certificate Update_ is temporarily **_Disabled_**. It can be enabled again after a successful installation. The group policy editor can be started using _gpedit.msc._ Once the setting has been changed, make sure the group policies are refreshed by running _gpupdate.exe /force_ on the affected machine.

In some cases your server may not be able to check the validity of your certificate because it cannot connect to the public internet. In that case asking your administrators to temporarily enable internet access may solve the problem as well.

The reason that some system Administrators choose to lock down this setting is largely historical as in late 2012 Microsoft had an issue with automatic root certificate updates. This has been long resolved, there is no risk in temporarily changing this setting.

You can determine which certificate is missing / invalid using the following procedure:

1. Right-click the Document Converter's setup.exe and select _Properties_.

2. Navigate to the _Digital Signatures_ tab, select the _Muhimbi Ltd_ signature and click _Details_.

3. Under _Digital Signature Information_ it will tell you the status of the digital signature. If it states that the _certificate in the signature cannot be verified_ then the Globalsign root certificate is most likely not present on your system.

4. Click _View Certificate_.

5. Navigate to the _Certification Path_ tab.

6. Click each certificate in the path to see the status of the certificate at the bottom of the window.

If the highlighted steps mentioned above cannot be executed, or do not have the expected result, then the missing certificates can be installed as follows. Please note that you can determine the version of your Muhimbi software by right clicking on setup.exe, selecting _Properties_ / _Details_ / _Product version_.

1. For Muhimbi Document Converter version 8.0
   1. Download the GlobalSign Root R1 certificate [here](https://secure.globalsign.net/cacert/Root-R1.crt).
   2. Download the Muhimbi certificate [here](http://www.muhimbi.com/Images---Files/Support-Files/Muhimbi---GlobalSign-certificates.aspx).

2. For Muhimbi Document Converter versions 8.1 - 10.1
   1. Download the GlobalSign Root R1 certificate [here](https://secure.globalsign.net/cacert/Root-R1.crt).
   2. Download the Muhimbi certificate [here](http://www.muhimbi.com/Images---Files/Support-Files/Muhimbi---GlobalSign-certificates-\(2019\).aspx).

3. For Muhimbi Document Converter versions starting with version 10.1.1
   1. Download the GlobalSign Root R3 certificate [here](https://secure.globalsign.net/cacert/Root-R3.crt).
   2. Download the GlobalSign Root R6 certificate [here](https://secure.globalsign.net/cacert/root-r6.crt).

4. For each downloaded certificate, right-click the file and select _Install Certificate_.

5. Follow the wizard to install all certificates in the Trusted Root Certification Authorities.

If you have any questions please [contact us](https://www.nutrient.io/company/contact).

---

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