---
title: "Fix InfoPath conversion problems"
canonical_url: "https://www.nutrient.io/guides/document-converter/sharepoint/troubleshooting/my-infopath-form-fails-to-convert-how-can-i-troubleshoot-this/"
md_url: "https://www.nutrient.io/guides/document-converter/sharepoint/troubleshooting/my-infopath-form-fails-to-convert-how-can-i-troubleshoot-this.md"
last_updated: "2026-05-19T18:11:33.879Z"
description: "Learn to troubleshoot InfoPath form conversion errors with step-by-step guidance to resolve issues and optimize your Document Converter experience."
---
# Troubleshooting InfoPath form conversion issues
InfoPath presents unique conversion challenges because it differs significantly from standard file types such as MS Word or Excel. InfoPath separates a form’s layout from its data and supports extensive custom development and external data connections. This makes it more akin to a development environment than a simple file format.
If you encounter errors when converting InfoPath files, refer to the [InfoPath troubleshooting](https://www.nutrient.io/blog/troubleshooting-infopath-to-pdf-conversion-document-converter-architecture/) guide, which provides solutions for the majority of common issues.
If you continue to experience problems after referring to the troubleshooting guide, follow the steps below:
1. Add the following line to the `appSettings` section of the Document Converter Service’s configuration file and restart the service:
```xml
```
This prevents the service from deleting temporary files. Find the configuration file in the Conversion Service installation directory. A shortcut is available in the Start menu.
2. Convert the problematic InfoPath file.
3. The converted file remains in the Document Conversion Service account’s temporary directory. Locate this directory path in the Document Converter Service’s log file. [Enable debug logging](https://www.nutrient.io/guides/document-converter/sharepoint/troubleshooting/how-do-i-enable-debug-logging.md) if needed. On Windows server 2008, the directory path resembles the following:
`C:\\Documents and Settings\\\\Local Settings\\Temp\`.
4. Log in with the Conversion Service’s account, navigate to the InfoPath XML file in the temporary folder, and open it in InfoPath. This highlights any configuration issues.
Ensure no warning or error messages appear when opening the file in InfoPath.
5. After troubleshooting, remove the added key from the configuration file. Otherwise, temporary files will accumulate and consume hard disk space.
---
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