# Troubleshooting PDF workflow issues in SharePoint **This article applies to 'Workflow Manager' (SP2013 workflow engine) Actions not being inserted or available. When you experience this problem with the SP2010 Workflow engine, then see [this Knowledge Base Article](/guides/document-converter/sharepoint/troubleshooting/sharepoint-designer-workflow-activities-are-not-inserted.md).** If the workflow activities that come with the [Muhimbi Document Converter for SharePoint](https://www.nutrient.io/low-code) are not displayed in the SharePoint Designer 2013 workflow editor, or are displayed and cannot be inserted, then please follow these troubleshooting steps **Document Converter 8.0 or newer** Version 8.0 comes with full support for the [Workflow Manager](https://www.nutrient.io/blog/how-to-use-sharepoint-2013-2016-convert-to-pdf/) introduced in SharePoint 2013, and also available in newer SharePoint version. If you cannot see the Muhimbi Workflow Actions in SharePoint Designer or are unable to insert them then please check the following: - Enable the '_Muhimbi Document Converter Workflow Manager Actions_' Feature on the (sub) site your workflow is targeting. - Clear SharePoint Designer's cache by closing SharePoint Designer and deleting the relevant SharePoint site folder located at “%appdata%..\Local\Microsoft\WebsiteCache”. **Document Converter versions older than 8.0** The incorrect workflow engine has been selected. SharePoint 2013 (and later editions) comes with two different workflow engines. The default workflow engine, which is the same as the SP2010 workflow engine, and the optional 'Workflow Manager' ( _Which is not compatible with SharePoint Foundation, only Microsoft's commercial SharePoint Server product_). Older versions of the Muhimbi Document Converter only support the 2010 workflow engine, so please make sure you select that workflow engine when creating workflows in SharePoint 2013. If you prefer to use the SP2013 Workflow Manager then you can invoke a SharePoint 2010 Workflow using the 'Start List Workflow' Activity. This SharePoint 2010 workflow does all the PDF Conversion work and can take parameters from the SP2013 workflow. --- ## Related pages - [How to check if a SharePoint server runs workflows](/guides/document-converter/sharepoint/troubleshooting/determining-if-a-server-is-involved-in-executing-workflows.md) - [Converting HTML - Empty page / Authentication problems](/guides/document-converter/sharepoint/troubleshooting/converting-html-web-pages-returns-an-empty-pdf.md) - [CabLib Extract ERROR when converting InfoPath files](/guides/document-converter/sharepoint/troubleshooting/cablib-extract-error-when-converting-infopath-files.md) - [Debugging Web Service calls and Soap Messages](/guides/document-converter/sharepoint/troubleshooting/debugging-web-service-calls-and-soap-messages.md) - [How to Disable Incremental Updates When Watermarking?](/guides/document-converter/sharepoint/troubleshooting/disable-incremental-update-when-watermarking.md) - [Enable Custom App Authentication](/guides/document-converter/sharepoint/troubleshooting/enable-custom-app-authentication.md) - [Converting IRM and DRM protected documents seamlessly](/guides/document-converter/sharepoint/troubleshooting/dealing-with-the-conversion-of-irm-drm-rms-aip-protected-documents.md) - [Differences between SharePoint Online and on-premises Document Converter](/guides/document-converter/sharepoint/troubleshooting/how-does-the-pdf-converter-for-sharepoint-online-differ-from-the-on-premise-product.md) - [Troubleshooting: SharePoint Document Converter](/guides/document-converter/sharepoint/troubleshooting.md) - [How do I manually remove the Conversion Service?](/guides/document-converter/sharepoint/troubleshooting/how-do-i-manually-remove-the-conversion-service.md) - [Troubleshoot PDF merging issues and solutions](/guides/document-converter/sharepoint/troubleshooting/error-while-merging-existing-pdf-files-e-g-pdflexer-errors.md) - [Adjusting document file size limits easily](/guides/document-converter/sharepoint/troubleshooting/how-can-i-change-the-maximum-file-size-of-documents-to-process.md) - [How do I enable debug logging?](/guides/document-converter/sharepoint/troubleshooting/how-do-i-enable-debug-logging.md) - [Understanding InfoPath document conversion processes](/guides/document-converter/sharepoint/troubleshooting/infopath-rules-custom-code-data-connections-are-not-executed.md) - [Troubleshooting InfoPath view-related errors](/guides/document-converter/sharepoint/troubleshooting/infopath-cannot-execute-any-view-related-object-model-calls-the-view-is-not-ready.md) - [Check your Document Converter version easily](/guides/document-converter/sharepoint/troubleshooting/how-to-determine-which-version-of-the-pdf-converter-is-installed.md) - [Troubleshooting error 1001 in SharePoint upgrades](/guides/document-converter/sharepoint/troubleshooting/error-1001-an-exception-occurred-in-the-onafterinstall-event-handler-during-upgrade.md) - [Troubleshooting InfoPath form conversion issues](/guides/document-converter/sharepoint/troubleshooting/my-infopath-form-fails-to-convert-how-can-i-troubleshoot-this.md) - [Invalid digital signature during installation](/guides/document-converter/sharepoint/troubleshooting/invalid-digital-signature-during-installation.md) - [Document Converter front-end WSP is stuck on 'Deploying](/guides/document-converter/sharepoint/troubleshooting/pdf-converter-front-end-wsp-is-stuck-on-deploying.md) - [Fixing SharePoint search for HTML-to-PDF conversion](/guides/document-converter/sharepoint/troubleshooting/sharepoint-search-does-not-return-converted-html-content.md) - [Troubleshooting SharePoint Document Converter issues](/guides/document-converter/sharepoint/troubleshooting/sharepoint-behaves-unexpectedly-after-deploying-the-pdf-converter-for-sharepoint.md) - [Troubleshooting Document Converter login issues](/guides/document-converter/sharepoint/troubleshooting/problems-logging-in-to-pdf-converter-services-online.md) - [Troubleshoot SharePoint Designer workflow issues](/guides/document-converter/sharepoint/troubleshooting/sharepoint-designer-workflow-activities-are-not-inserted.md) - [Solving formatting issues when converting HTML to PDF](/guides/document-converter/sharepoint/troubleshooting/solving-formatting-issues-when-converting-html-to-pdf.md) - [Troubleshoot evaluation message in SharePoint](/guides/document-converter/sharepoint/troubleshooting/the-license-has-been-installed-but-an-evaluation-message-is-still-displayed.md) - [Troubleshooting SharePoint Online menu visibility issues](/guides/document-converter/sharepoint/troubleshooting/some-menu-options-are-not-displayed-in-sharepoint-online.md) - [The Conversion Service does not start](/guides/document-converter/sharepoint/troubleshooting/the-conversion-service-does-not-start.md) - [Troubleshooting install.cmd errors](/guides/document-converter/sharepoint/troubleshooting/troubleshooting-install-cmd-errors.md) - [Troubleshooting SharePoint document converter issues](/guides/document-converter/sharepoint/troubleshooting/troubleshooting-connectivity-problems-between-web-front-end-and-conversion-servers.md) - [Convert InfoPath forms to Word and Excel easily](/guides/document-converter/sharepoint/troubleshooting/when-converting-infopath-to-word-excel-my-file-does-not-look-100-the-same.md) - [Troubleshooting document converter issues on SharePoint](/guides/document-converter/sharepoint/troubleshooting/troubleshooting-the-pdf-converter-for-sharepoint-online.md) - [Where can I enable Web Application Scoped SharePoint Features?](/guides/document-converter/sharepoint/troubleshooting/where-can-i-enable-web-application-scoped-sharepoint-features.md) - [Using the diagnostics tool to troubleshoot conversions](/guides/document-converter/sharepoint/troubleshooting/using-the-diagnostics-tool-to-troubleshoot-conversions.md) - [Watermarker fails to load because Microsoft now enforces Content Security Policy (CSP)](/guides/document-converter/sharepoint/troubleshooting/watermarker-blocked-by-microsoft-csp.md) - [Validating converters and troubleshooting errors](/guides/document-converter/sharepoint/troubleshooting/validating-converters-and-troubleshooting-errors.md) - [Tips for pixel-perfect InfoPath-to-PDF conversion](/guides/document-converter/sharepoint/troubleshooting/when-converting-infopath-to-pdf-my-file-does-not-look-100-the-same.md) - [Why are my watermarks not visible?](/guides/document-converter/sharepoint/troubleshooting/why-are-my-watermarks-not-visible.md) - [Understanding duplicate PDF conversion options in SharePoint](/guides/document-converter/sharepoint/troubleshooting/why-are-the-various-pdf-conversion-options-displayed-twice-in-sharepoint.md) - [Find the Document Converter administration screen](/guides/document-converter/sharepoint/troubleshooting/where-is-the-pdf-converter-s-central-administration-screen-located.md) - [Why are my legacy DOC and XLS files failing to convert?](/guides/document-converter/sharepoint/troubleshooting/why-are-my-legacy-doc-and-xls-files-failing-to-convert.md)