---
title: "Login issues with Document Converter Services"
canonical_url: "https://www.nutrient.io/guides/document-converter/sharepoint/troubleshooting/problems-logging-in-to-pdf-converter-services-online/"
md_url: "https://www.nutrient.io/guides/document-converter/sharepoint/troubleshooting/problems-logging-in-to-pdf-converter-services-online.md"
last_updated: "2026-05-30T02:20:01.221Z"
description: "Discover solutions for authentication problems with the Document Converter for SharePoint Online."
---

# Troubleshooting Document Converter login issues

When connecting to the [Muhimbi Document Converter for SharePoint Online](https://www.nutrient.io/guides/document-converter/document-converter-services.md) using third party environments, e.g. [Microsoft Flow](/guides/document-converter/power-automate/knowledge-base/microsoft-flow-logic-apps-powerapps-tutorials-and-blog-posts.md) (Power Automate) or Azure Logic Apps, you will be asked to authenticate.

If you experience problems while authenticating, please check the following:

1. Do not attempt to log in using your Office 365 or Azure account as those accounts are intended for use in Microsoft's systems. Our software does not recognise those credentials.

2. You may have created an account on the main Muhimbi website ( [www.muhimbi.com](http://www.muhimbi.com)). Please do not use this account as it is for placing orders only, and not tied-in with the Document Converter for SharePoint Online system.

3. Similarly, you may have created an account on Muhimbi's support website ( [support.muhimbi.com](https://www.muhimbi.com/knowledge-base/)). Please do not use this account as it is for support purposes only, and not tied-in with the Document Converter for SharePoint Online system.

We understand that in a perfect world there would only be a single account for all systems. Unfortunately, for various very good reasons, you need to create a separate account.

If you have never created an account for the Muhimbi Document Converter for SharePoint Online, then please use the appropriate button on the (Flow) login screen to create a new account and associated subscription. Alternatively, [click here](https://api.muhimbi.com/Auth/Pages/Signup.aspx) to create a new subscription.

While creating a new account - if applicable - you can [link the account to an existing Muhimbi Document Converter for SharePoint Online subscription](/legal/privacy/).

As always, if you get stuck, or require help, then please [contact our support desk](https://www.nutrient.io/company/contact). We are here to help.

---

## Related pages

- [Converting HTML - Empty page / Authentication problems](/guides/document-converter/sharepoint/troubleshooting/converting-html-web-pages-returns-an-empty-pdf.md)
- [Converting IRM and DRM protected documents seamlessly](/guides/document-converter/sharepoint/troubleshooting/dealing-with-the-conversion-of-irm-drm-rms-aip-protected-documents.md)
- [CabLib Extract ERROR when converting InfoPath files](/guides/document-converter/sharepoint/troubleshooting/cablib-extract-error-when-converting-infopath-files.md)
- [How to check if a SharePoint server runs workflows](/guides/document-converter/sharepoint/troubleshooting/determining-if-a-server-is-involved-in-executing-workflows.md)
- [Troubleshooting error 1001 in SharePoint upgrades](/guides/document-converter/sharepoint/troubleshooting/error-1001-an-exception-occurred-in-the-onafterinstall-event-handler-during-upgrade.md)
- [Debugging Web Service calls and Soap Messages](/guides/document-converter/sharepoint/troubleshooting/debugging-web-service-calls-and-soap-messages.md)
- [Troubleshoot PDF merging issues and solutions](/guides/document-converter/sharepoint/troubleshooting/error-while-merging-existing-pdf-files-e-g-pdflexer-errors.md)
- [Adjusting document file size limits easily](/guides/document-converter/sharepoint/troubleshooting/how-can-i-change-the-maximum-file-size-of-documents-to-process.md)
- [How to Disable Incremental Updates When Watermarking?](/guides/document-converter/sharepoint/troubleshooting/disable-incremental-update-when-watermarking.md)
- [Enable Custom App Authentication](/guides/document-converter/sharepoint/troubleshooting/enable-custom-app-authentication.md)
- [How do I manually remove the Conversion Service?](/guides/document-converter/sharepoint/troubleshooting/how-do-i-manually-remove-the-conversion-service.md)
- [Check your Document Converter version easily](/guides/document-converter/sharepoint/troubleshooting/how-to-determine-which-version-of-the-pdf-converter-is-installed.md)
- [Differences between SharePoint Online and on-premises Document Converter](/guides/document-converter/sharepoint/troubleshooting/how-does-the-pdf-converter-for-sharepoint-online-differ-from-the-on-premise-product.md)
- [Invalid digital signature during installation](/guides/document-converter/sharepoint/troubleshooting/invalid-digital-signature-during-installation.md)
- [How do I enable debug logging?](/guides/document-converter/sharepoint/troubleshooting/how-do-i-enable-debug-logging.md)
- [Troubleshooting InfoPath form conversion issues](/guides/document-converter/sharepoint/troubleshooting/my-infopath-form-fails-to-convert-how-can-i-troubleshoot-this.md)
- [Troubleshooting InfoPath view-related errors](/guides/document-converter/sharepoint/troubleshooting/infopath-cannot-execute-any-view-related-object-model-calls-the-view-is-not-ready.md)
- [Understanding InfoPath document conversion processes](/guides/document-converter/sharepoint/troubleshooting/infopath-rules-custom-code-data-connections-are-not-executed.md)
- [Troubleshooting PDF workflow issues in SharePoint](/guides/document-converter/sharepoint/troubleshooting/pdf-workflow-activities-are-not-displayed-in-sharepoint-designer-2013.md)
- [Fixing SharePoint search for HTML-to-PDF conversion](/guides/document-converter/sharepoint/troubleshooting/sharepoint-search-does-not-return-converted-html-content.md)
- [Troubleshoot SharePoint Designer workflow issues](/guides/document-converter/sharepoint/troubleshooting/sharepoint-designer-workflow-activities-are-not-inserted.md)
- [Document Converter front-end WSP is stuck on 'Deploying](/guides/document-converter/sharepoint/troubleshooting/pdf-converter-front-end-wsp-is-stuck-on-deploying.md)
- [Solving formatting issues when converting HTML to PDF](/guides/document-converter/sharepoint/troubleshooting/solving-formatting-issues-when-converting-html-to-pdf.md)
- [Troubleshooting SharePoint Online menu visibility issues](/guides/document-converter/sharepoint/troubleshooting/some-menu-options-are-not-displayed-in-sharepoint-online.md)
- [Troubleshoot evaluation message in SharePoint](/guides/document-converter/sharepoint/troubleshooting/the-license-has-been-installed-but-an-evaluation-message-is-still-displayed.md)
- [Troubleshooting install.cmd errors](/guides/document-converter/sharepoint/troubleshooting/troubleshooting-install-cmd-errors.md)
- [The Conversion Service does not start](/guides/document-converter/sharepoint/troubleshooting/the-conversion-service-does-not-start.md)
- [Troubleshooting SharePoint Document Converter issues](/guides/document-converter/sharepoint/troubleshooting/sharepoint-behaves-unexpectedly-after-deploying-the-pdf-converter-for-sharepoint.md)
- [Troubleshooting SharePoint document converter issues](/guides/document-converter/sharepoint/troubleshooting/troubleshooting-connectivity-problems-between-web-front-end-and-conversion-servers.md)
- [Tips for pixel-perfect InfoPath-to-PDF conversion](/guides/document-converter/sharepoint/troubleshooting/when-converting-infopath-to-pdf-my-file-does-not-look-100-the-same.md)
- [Troubleshooting document converter issues on SharePoint](/guides/document-converter/sharepoint/troubleshooting/troubleshooting-the-pdf-converter-for-sharepoint-online.md)
- [Find the Document Converter administration screen](/guides/document-converter/sharepoint/troubleshooting/where-is-the-pdf-converter-s-central-administration-screen-located.md)
- [Convert InfoPath forms to Word and Excel easily](/guides/document-converter/sharepoint/troubleshooting/when-converting-infopath-to-word-excel-my-file-does-not-look-100-the-same.md)
- [Watermarker fails to load because Microsoft now enforces Content Security Policy (CSP)](/guides/document-converter/sharepoint/troubleshooting/watermarker-blocked-by-microsoft-csp.md)
- [Using the diagnostics tool to troubleshoot conversions](/guides/document-converter/sharepoint/troubleshooting/using-the-diagnostics-tool-to-troubleshoot-conversions.md)
- [Validating converters and troubleshooting errors](/guides/document-converter/sharepoint/troubleshooting/validating-converters-and-troubleshooting-errors.md)
- [Understanding duplicate PDF conversion options in SharePoint](/guides/document-converter/sharepoint/troubleshooting/why-are-the-various-pdf-conversion-options-displayed-twice-in-sharepoint.md)
- [Why are my watermarks not visible?](/guides/document-converter/sharepoint/troubleshooting/why-are-my-watermarks-not-visible.md)
- [Where can I enable Web Application Scoped SharePoint Features?](/guides/document-converter/sharepoint/troubleshooting/where-can-i-enable-web-application-scoped-sharepoint-features.md)
- [Why are my legacy DOC and XLS files failing to convert?](/guides/document-converter/sharepoint/troubleshooting/why-are-my-legacy-doc-and-xls-files-failing-to-convert.md)
- [Troubleshooting: SharePoint Document Converter](/guides/document-converter/sharepoint/troubleshooting.md)