# Troubleshooting SharePoint Online menu visibility issues

Some of our features and functionality require access to separate configuration pages accessible from the left-hand panel on any of our screens.![App Features.png](@/assets/guides/muhimbi/app-features.png)

These options are only displayed for 'known-users'. Being an administrator does not suffice, the user must be logged in with an account that uses the email address specified when registering the trial, or registered by Muhimbi Support at the time the subscription was activated.

If the menu links are not displayed, and you require access, then please arrange for the subscription owner to [contact our support desk](https://www.nutrient.io/company/contact).

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