--- title: "Fix evaluation watermark in document converter" canonical_url: "https://www.nutrient.io/guides/document-converter/sharepoint/troubleshooting/the-license-has-been-installed-but-an-evaluation-message-is-still-displayed/" md_url: "https://www.nutrient.io/guides/document-converter/sharepoint/troubleshooting/the-license-has-been-installed-but-an-evaluation-message-is-still-displayed.md" last_updated: "2026-05-25T06:31:34.455Z" description: "Learn to resolve the evaluation message in your document converter installation. Follow our guide for troubleshooting SharePoint license issues." --- # Troubleshoot evaluation message in SharePoint When an _Evaluation_ watermark is displayed in processed documents then the license has not been installed correctly. The most common issues are: 1. The license has only been installed in the SharePoint License Manager. However, the license file also needs to be installed in the directory the Conversion Service has been installed in. For details see the [Document Converter Administration Guide](https://www.nutrient.io/downloads/muhimbi/pdf-converter---administration-guide.pdf), section 2.2.4 for pre 8.0 versions and 2.5.2 for the latest software release. 2. Alternatively you have installed the license for the wrong product. E.g. you have installed the version of the Conversion Service that ships with the Document Converter for SharePoint, but you have purchased a license for the Document Converter Services. Although these products are binary compatible, they require a different license. To confirm what version of the software has been installed, restart the Conversion Service and look at the header written to DocumentConverter.log. As of version 8.0 the license can optionally be specified as [part of the installation process](https://www.nutrient.io/blog/muhimbi-pdf-converter-new-setup-experience/). If the license was not specified at the time of installation then the license will need to be deployed manually in line with section 2.5.2 of the [Administration Guide](https://www.nutrient.io/guides/document-converter/sharepoint.md). --- ## Related pages - [CabLib Extract ERROR when converting InfoPath files](/guides/document-converter/sharepoint/troubleshooting/cablib-extract-error-when-converting-infopath-files.md) - [Converting HTML - Empty page / Authentication problems](/guides/document-converter/sharepoint/troubleshooting/converting-html-web-pages-returns-an-empty-pdf.md) - [Converting IRM and DRM protected documents seamlessly](/guides/document-converter/sharepoint/troubleshooting/dealing-with-the-conversion-of-irm-drm-rms-aip-protected-documents.md) - [Troubleshoot PDF merging issues and solutions](/guides/document-converter/sharepoint/troubleshooting/error-while-merging-existing-pdf-files-e-g-pdflexer-errors.md) - [Troubleshooting error 1001 in SharePoint upgrades](/guides/document-converter/sharepoint/troubleshooting/error-1001-an-exception-occurred-in-the-onafterinstall-event-handler-during-upgrade.md) - 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