---
title: "Fixing Document Engine request block issues"
canonical_url: "https://www.nutrient.io/guides/document-engine/troubleshooting/miscellaneous/network-infrastructure/"
md_url: "https://www.nutrient.io/guides/document-engine/troubleshooting/miscellaneous/network-infrastructure.md"
last_updated: "2026-05-19T10:49:35.406Z"
description: "Learn how to resolve outgoing requests blocking for Document Engine activation. Allow necessary connections for smooth operation."
---

# Ensure Document Engine connects for activation

The server where Document Engine is installed will need to connect to `https://my.pspdfkit.com` for activation. Make sure to also allow requests to subroutes of this URL, such as `https://my.pspdfkit.com/api/*`. The port is the default port for HTTPS connections, 443.

---

## Related pages

- [Bug reporting](/guides/document-engine/troubleshooting/miscellaneous/bug-reporting.md)
- [Common issues](/guides/document-engine/troubleshooting/miscellaneous/common-issues.md)
- [Difference between Docker and Kubernetes](/guides/document-engine/troubleshooting/miscellaneous/docker-vs-kubernetes.md)
- [PDF Documents Rendering](/guides/document-engine/troubleshooting/miscellaneous/complexities-of-rendering-pdfs.md)
- [Password-protected PDFs](/guides/document-engine/troubleshooting/miscellaneous/password-protected-pdfs.md)