---
title: "Support"
canonical_url: "https://www.nutrient.io/guides/dws-processor/support/"
md_url: "https://www.nutrient.io/guides/dws-processor/support.md"
last_updated: "2026-05-27T15:15:53.462Z"
description: "Get support for Nutrient DWS Processor API issues by including error details, input files, and expected outcomes in your request."
---

# Support

If you encounter any issues with Nutrient DWS Processor API, you can contact our Support team. When sending a support request, make sure to include all relevant information, specifically:

- Any errors returned by Nutrient DWS Processor API. Make sure the `requestId` is included, if possible.

- Any input files you’re sending to Nutrient DWS Processor API.

- An explanation of what the expected outcome of the API call was.

You can contact us using our [support form](https://www.nutrient.io/api/support/). We try to respond within one business day, but on rare occasions, it can take longer than that to receive a response.
---

## Related pages

- [Supported file types](/guides/dws-processor/file-types.md)
- [DWS Processor API](/guides/dws-processor.md)
- [Privacy](/guides/dws-processor/privacy.md)
- [Security](/guides/dws-processor/security.md)
- [Test our free tier](/guides/dws-processor/test-mode.md)