---
title: "Troubleshooting opening a PDF on iOS | Nutrient SDK"
canonical_url: "https://www.nutrient.io/guides/ios/open-a-document/troubleshooting/"
md_url: "https://www.nutrient.io/guides/ios/open-a-document/troubleshooting.md"
last_updated: "2026-09-03T15:09:16.922Z"
description: "Solutions for issues when opening a PDF in Nutrient iOS SDK, with debugging tips and workarounds."
---

# Troubleshoot opening a document

In this article, you’ll find some tips on how to troubleshoot issues when opening documents.

## Unable to display document

**The file you are trying to access is either not a PDF file or might be corrupted.**

If you see the screen below, it’s likely the file you’re trying to open is either corrupted or not a PDF file. This could also be an indication that the backing PDF file is missing or partially downloaded. If your document can be opened with Adobe Acrobat but not with Nutrient, [report it to us](https://support.nutrient.io/hc/en-us/requests/new).
---

## Related pages

- [Open a PDF from a custom data provider on iOS](/guides/ios/features/data-providers.md)
- [File coordination on iOS](/guides/ios/features/file-coordination.md)
- [Open a PDF on iOS](/guides/ios/open-a-document.md)
- [Open a PDF from Document Engine on iOS](/guides/ios/open-a-document/from-document-engine.md)
- [Open a PDF from in-memory data on iOS](/guides/ios/open-a-document/from-in-memory-data.md)
- [Open a local file on iOS](/guides/ios/open-a-document/from-local-storage.md)
- [Open password-protected PDFs on iOS](/guides/ios/open-a-document/password-protected-pdfs.md)