--- title: "Nutrient Workflow Automation mobile app authentication" canonical_url: "https://www.nutrient.io/guides/workflow-automation/mobile-app/authentication/" md_url: "https://www.nutrient.io/guides/workflow-automation/mobile-app/authentication.md" last_updated: "2026-05-21T20:35:01.121Z" description: "Learn how to sign in to the Nutrient Workflow Automation mobile app using SSO or traditional credentials with tenant-based authentication settings." --- # Nutrient Workflow Automation mobile app authentication The Nutrient Workflow Automation mobile app provides seamless authentication that adapts to your organization’s tenant authentication settings. Whether your organization uses single sign-on (SSO) or traditional username/password authentication, the Nutrient Workflow Automation mobile app will automatically align with your configured authentication method. ## Authentication methods The mobile app supports two authentication methods depending on your organization's configuration: single sign-on (SSO) for enterprise identity management, or traditional username and password credentials. ### Single sign-on (SSO) If your organization has [configured SSO using SAML 2.0](https://www.nutrient.io/guides/workflow-automation/admin-guide/settings/single-sign-on-sso.md), the Nutrient Workflow Automation mobile app will automatically use this method for authentication. **How SSO authentication works** **Steps:** 1. Launch the app. 2. Tap the **Sign in with SSO** button (if the bypass login page setting isn’t selected by your organization). 3. Redirect to your identity provider — the app opens your configured identity provider in your browser. 4. Complete authentication by signing in using your organizational credentials (e.g. Azure AD, Okta, Ping Identity). 5. Return to the app — Successful authentication takes you to the dashboard If your organization uses SSO with the bypass login page setting, you’ll automatically be redirected to your identity provider without seeing a login form. **SSO benefits** - Seamless login with your existing organizational credentials - Enhanced security through centralized identity management - Auto-provisioning of user profiles from your identity provider SSO capability was introduced in Nutrient Workflow Automation mobile app version 1.4.0. Ensure you have the latest version for the best SSO experience. ### Traditional username/password authentication If your organization uses traditional authentication, you’ll sign in with your Nutrient Workflow Automation mobile app credentials. **How traditional authentication works** **Steps:** 1. Launch the app. 2. Enter your credentials: - Username or email address - Password 3. Tap **Login** to authenticate. 4. Successful authentication takes you to the dashboard. **Enhanced login features** - Auto-fill support — Use your preferred password manager to automatically fill credentials ## Tenant configuration Authentication settings are controlled by your organization’s [tenant configuration](https://www.nutrient.io/guides/workflow-automation/admin-guide/settings/single-sign-on-sso.md). The app automatically adapts to your configured method. **Traditional authentication only** - Standard username/password login interface - Auto-fill capabilities for password managers **SSO-enabled (SAML 2.0)** - Users see both username/password fields and the **Sign in with SSO** button - Click **Sign in with SSO** to redirect to your configured identity provider - Users authenticate using organizational SSO credentials - Profile information is synchronized from identity provider **SSO with exclusive mode** - Only the **Sign in with SSO** button displayed - Enhanced security for organizations requiring SSO-only access **SSO with the bypass login page** - Users are automatically redirected to your configured identity provider - No login form or SSO button is shown - Direct SSO authentication after domain/tenant entry **SSO requirements** When using SSO, your identity provider must pass `UserName`, `NameFirst`, `NameLast`, and `Email` attributes. See the [SSO setup](https://www.nutrient.io/guides/workflow-automation/admin-guide/settings/single-sign-on-sso.md) guide for complete attribute details. ## First-time setup **Steps:** 1. Download the app from the [App Store](https://apps.apple.com/pl/app/nutrient-workflow-automation/id6742332469) or [Google Play](https://play.google.com/store/apps/details?id=io.nutrient.workflow). 2. Enter your workflow URL. 3. Select your tenant — This only appears if your organization has multiple tenants. 4. Authenticate using the method(s) presented based on your organization’s configuration. **Important**: When entering your workflow URL during first-time setup, use your complete workflow URL (e.g. `https://my-workflow-url.com/`). ## Troubleshooting Here are some common issues you might encounter and suggestions of how to approach them: - **SSO redirect problems** — Ensure a stable connection and the latest app version - **Invalid credentials** — Verify your username/password or [contact Support](https://support.integrify.com/) - **Account access** — [Contact Support](https://support.integrify.com/) for account status verification **Need help?** Use the in-app feedback system or [contact Support](https://support.integrify.com/). ## Related resources - **For administrators** — [SSO setup guide](https://www.nutrient.io/guides/workflow-automation/admin-guide/settings/single-sign-on-sso.md) — Complete SAML 2.0 configuration - **Next steps** — [Dashboard overview](https://www.nutrient.io/guides/workflow-automation/mobile-app/dashboard.md) | [Task management](https://www.nutrient.io/guides/workflow-automation/mobile-app/requests/task-management.md) --- ## Related pages - [Nutrient Workflow Automation mobile app dashboard](/guides/workflow-automation/mobile-app/dashboard.md) - [Nutrient Workflow Automation mobile app feedback](/guides/workflow-automation/mobile-app/feedback.md) - [Nutrient Workflow Automation mobile app overview](/guides/workflow-automation/mobile-app.md) - [Forms in the mobile app](/guides/workflow-automation/mobile-app/forms.md) - [Start a process with QR code](/guides/workflow-automation/mobile-app/qr-code.md)