---
title: "Troubleshoot scheduled reports delivery issues"
canonical_url: "https://www.nutrient.io/guides/workflow-automation/troubleshooting/why-am-i-not-receiving-scheduled-reports/"
md_url: "https://www.nutrient.io/guides/workflow-automation/troubleshooting/why-am-i-not-receiving-scheduled-reports.md"
last_updated: "2026-05-15T19:10:05.124Z"
description: "Follow our guide to configure your email server for scheduled reports in Integrify and ensure reliable delivery."
---

# Configure your email server for scheduled reports

By default, the email server used by the Report Scheduler is not configured at installation. The following steps will help you properly configure the scheduler so that scheduled reports utilize the proper SMTP server.

Let's take a look at your configuration:

1. Open up the OnPremise Manager on your application server.

2. Select your Integrify application in the first dropdown.

3. Select **_Edit Instance Settings_** from the second dropdown.

4. Select your license/instance name in the third drop-down and click the 'Run' button.

5. Make a note of the **Email Server** setting used for your instance and click the 'Back' button.

6. Select your Integrify application in the first drop-down again.

7. In the second drop-down, select _**Advanced Configuration**_ and click the 'Run' button.

8. Click the edit icon next to the **_cron_** file.

9. Make sure the host (line 5, not line 3) matches what you noted in step 5. If it doesn't match, make the proper changes and click the 'Save' button. Otherwise click the 'Cancel' button.

If you needed to make a change to the **_cron_** file, you should restart the Integrify application from the OnPremise Manager by selecting your Integrify Application, then **_Restart Application_** , and click the 'Run' button. If you already had a matching email server host configured, you should submit a help ticket on our [Support Portal](https://support.integrify.com/).
---

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