---
title: "Customer feedback process"
canonical_url: "https://www.nutrient.io/guides/workflow-automation/workflow-templates/operations/customer-feedback-process/"
md_url: "https://www.nutrient.io/guides/workflow-automation/workflow-templates/operations/customer-feedback-process.md"
last_updated: "2026-05-26T12:37:25.603Z"
description: "Enhance your customer service experience by utilizing our importable customer feedback process for Workflow Automation. This user-friendly JSON file allows agents to efficiently handle feedback through structured forms, promoting effective follow-ups."
---

# Customer feedback process

This process can be downloaded and imported into your Workflow Automation instance. The downloadable JSON file is at the bottom of this page. For information on importing processes, refer to [this guide](https://www.nutrient.io/guides/workflow-automation/admin-guide/processes/process-importing.md).

Gathering feedback from your customers — good or bad — is essential to good customer service and long-term customer relationships.

This process allows customer service agents to complete a form any time customer feedback is received and start a process that ensures appropriate follow-up. As an alternative, this process can be made public facing, allowing your customer base to give anonymous feedback as well.
---

## Related pages

- [Corrective and preventive action process app](/guides/workflow-automation/workflow-templates/operations/corrective-action-preventive-action-capa-process.md)
- [Field service request](/guides/workflow-automation/workflow-templates/operations/field-service-request.md)
- [Idea management](/guides/workflow-automation/workflow-templates/operations/idea-management.md)
- [Headquarters meeting request](/guides/workflow-automation/workflow-templates/operations/headquarters-meeting-request.md)
- [Operations](/guides/workflow-automation/workflow-templates/operations.md)
- [Maintenance request](/guides/workflow-automation/workflow-templates/operations/maintenance-request.md)
- [New product request](/guides/workflow-automation/workflow-templates/operations/new-product-request.md)
- [Parts rental check-in / checkout](/guides/workflow-automation/workflow-templates/operations/parts-rental-check-in-check-out.md)
- [Product return request](/guides/workflow-automation/workflow-templates/operations/product-return-request.md)
- [Visitor logbook check-in process](/guides/workflow-automation/workflow-templates/operations/visitor-log-book-check-in-process.md)