Document Editor frequently asked questions
Explore some of our most frequently asked questions. If you still need help, reach out to our Support team for more information.
Can I, as an administrator, install Document Editor for SharePoint Online, OneDrive, and Teams for particular users or user groups?
Unfortunately, Microsoft doesn’t allow administrators to install applications specifically for selected users or user groups. Nevertheless, you have two installation options. You can install it for your account and all users in your tenant by checking the Consent on behalf of your organization checkbox in the Microsoft permissions dialog box. Alternatively, you can install the application for your account only by unchecking the Consent on behalf of your organization checkbox.
Can I install the application to my account as an individual user?
Yes. As an individual user, you can install the app to your account directly from AppSource.
Is it possible to limit the availability or deployment of the solution to specific SharePoint sites?
No. Unfortunately, Nutrient Document Editor cannot be restricted to specific sites. To achieve such restrictions, you’ll need to opt for the extension or web part standalone installation options, which can be downloaded here.
Is support available for external/guest users in Document Editor for SharePoint Online?
No. Unfortunately, Nutrient Document Editor is only available for internal users. If you want to enable external/guest users to use Document Editor, you’ll need the extension or web part standalone installation options, which can be downloaded here.
What is the duration of the trial period? What occurs after the trial expires?
The trial version remains fully functional for a period of 14 days from the initial installation date. Once the trial expires, Document Editor will be accessible in view-only mode, and a trial watermark will be shown.
If a user in your tenant has already evaluated Nutrient Document Editor and the trial has expired, any new user from the same tenant who installs the product won’t be able to use the trial. If you need a trial extension, contact our Sales team.
Are we able to select the specific features we want to use?
Yes. Our pricing model is bespoke, allowing you to choose the features that best suit your organization’s needs. You’ll only be charged for the features you use. You can access the full feature list here.
What is the process for removing or uninstalling the product?
Comprehensive instructions for removing Nutrient Document Editor can be found here. Note: The complete uninstallation of Nutrient Document Editor from the tenant may take between 24 and 48 hours.
What is the reason behind the 24–48 hour delay when installing or removing Document Editor for SharePoint Online?
The installation or removal of the application may be delayed due to Microsoft’s caching infrastructure. Nevertheless, you can follow the instructions here to expedite the process.
The application is visible in SharePoint and OneDrive but doesn’t appear in the recent files section. Why is that?
At the moment, Microsoft’s file handler framework doesn’t support Nutrient Editor for SharePoint, Teams, and OneDrive applications appearing on the recent files page.
Is the editor compatible with users who have MFA enabled?
If a user has MFA enabled and has successfully registered their authentication methods, Document Editor should function without any problems.
Can Document Editor for SharePoint be used on mobile devices?
Document Editor for SharePoint Online can be accessed on mobile devices only via mobile browsers. It doesn’t work on the SharePoint mobile app.