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Support

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If you encounter any issues with Nutrient DWS Processor API, you can contact our Support team. When sending a support request, make sure to include all relevant information, specifically:

  • Any errors returned by Nutrient DWS Processor API. Make sure the requestId is included, if possible.
  • Any input files you’re sending to Nutrient DWS Processor API.
  • An explanation of what the expected outcome of the API call was.

You can contact us using our support form. We try to respond within one business day, but on rare occasions, it can take longer than that to receive a response.