Automate The Customer Feedback Process

Gathering feedback, good or bad, from your customers is essential to good customer service and long-term customer relationships.

Having an automated process in place to log feedback from your customers keeps all documentation in one place and allows for easy followups. Nutrient Workflow has prebuilt process apps(opens in a new tab), free for our customers to download and customize; one of those process apps is the customer feedback process(opens in a new tab). 

This process allows customer service agents to complete a form anytime customer feedback is received and kick off a process that ensures appropriate follow-up. Here is the process and form below: 

Form

Process

If you think your organization would benefit from this process or any of our other process apps(opens in a new tab), reach out to Nutrient Workflow for a demonstration of our automated solution.