First City Monument Bank streamlines banking processes with Nutrient Workflow
Table of contents
“Just start with one key process. See the impact and build from there. The return on effort is real.”
Use case
First City Monument Bank set out to standardize processes, monitor turnaround times, cut down on unnecessary app switching, and reduce operational costs.
Challenges
- Decentralized workflows — Reliance on manual, paper-based processes and email exchanges created a fragmented approval landscape, highlighting a need for greater standardization and centralized governance.
- Opportunity for enhanced oversight — Tracking request lifecycles relied heavily on manual updates, creating a strong business case for implementing real-time visibility to better optimize turnaround times.
- Platform fragmentation — The use of multiple, disconnected platforms increased the administrative burden on staff, presenting an opportunity to streamline the user experience and improve operational synergy.
Solutions
- Confidently automated workflows — Implemented cloud-based Nutrient Workflow with low-code scripting and dynamic forms to replace paper-based processes and standardize approvals.
- Successfully improved tracking and visibility — Added conditional logic, date validation, and section-level controls to monitor process steps and identify bottlenecks in real time.
- Empowered staff with simplified, integrated tools — Reduced app switching and errors with guided forms, custom file validation, and digital signatures, streamlining tasks for both teams and auditors.
Results
- First City Monument Bank processes approvals faster, reducing time spent on manual followups.
- First City Monument Bank sees fewer errors in form submissions, making processes more consistent.
- First City Monument Bank gains greater transparency and trackability, giving managers and auditors clearer insight.
At First City Monument Bank(opens in a new tab), Senior Continuous Improvement and BPM Workflow Manager Kazeem Odetunde drives process refinement and automation. Understanding the critical need for reliable and standardized workflows in a banking environment, Odetunde’s team recognized that manual, inconsistent processes were slowing operations and creating frustration for staff.
Paper-based processes slowed operations and frustrated staff
Like many companies, First City Monument Bank had long relied on paper-based workflows and email, creating inconsistent approvals, missed steps, and no clear audit trail. With limited insight into process status, turnaround times were hard to monitor and bottlenecks were difficult to address. Additionally, staff grew frustrated when switching between multiple platforms, which slowed productivity and duplicated work.
Automating workflows with structure and flexibility
Nutrient Workflow provides the optimal balance of structure and flexibility. Teams use the improved low-code capability, scripting at the field level with JavaScript, and dynamic form behavior like showing or hiding fields and validating inputs based on conditions. “What we appreciate most is how it adapts to the way we work,” Odetunde said. “It’s powerful, but it doesn’t force us to abandon our existing structure.”
Features like conditional logic, custom file validation, and digital signatures help guide users through form completion, reducing errors and ensuring data accuracy.
“This experience has shifted how we think about automation. It’s no longer about adding complexity; it’s about removing friction.”
Faster, more accurate, and more transparent operations
First City Monument Bank now experiences faster approvals, fewer errors, and improved visibility across all workflows. Managers can monitor process steps in real time, auditors benefit from better tracking, and employees are able to focus on high-value work instead of manual followups. Before implementing Nutrient Workflow, the bank faced scattered email trails and inconsistent processes. Now, tasks are completed more efficiently, reliably, and transparently, improving experiences for both staff and customers.
Speed
First City Monument Bank processes approvals more quickly, reducing the time spent chasing issues or clarifying inputs.
Accuracy
First City Monument Bank experienced a reduction in form submission errors, improving consistency and reliability across workflows.
Transparency
First City Monument Bank benefits from greater transparency and trackability, making it easier for managers and auditors to oversee processes.
Preparing for future-ready operations
First City Monument Bank first adopted Nutrient Workflow 17 years ago. From the start, it addressed the bank’s operational challenges and has continued to evolve alongside its needs. Additionally, it helped standardize approvals, reduce errors, and improve visibility, and over time, it has grown with FCMB, supporting core processes while adapting to new technologies and workflows.
With Nutrient Workflow, the bank moved from manual, inconsistent processes to an evergreen cloud version that’s mobile-friendly and more secure. Today, it continues to automate critical operations like account opening, investment, and card requests. Looking ahead, the bank plans to expand automation with integrations like RESTful services, Office templates, OCR extraction, and additional digital signatures, making processes even smoother and more efficient in the future.
