RESEARCH STUDY · DOCUMENT WORKFLOWS
Every industry has workflows that run on documents — approvals that stall, versions that diverge, handoffs that lose context. Most software solves one piece of the problem. But nobody’s mapping the full picture from the perspective of the people who actually run these processes. We’d like to change that.
WHY WE’RE DOING THIS
Nutrient builds the document infrastructure inside thousands of products — the layer that handles viewing, editing, signing, and processing across platforms. We see what breaks technically, but not what it costs the people managing these processes every day.
Most research on document workflows comes from vendors benchmarking their own categories. Very little starts with the person who actually runs the process — the one who knows which steps still depend on email, spreadsheets, or someone checking manually.
We’re going directly to the people who live inside document-heavy workflows to understand what still doesn’t work, what workarounds hold things together, and where the real opportunities are. The findings will be published as a research report — not a product pitch.
WHAT TO EXPECT
Multiple-choice questions across one workflow you pick, with one free-text field if you want to add context.
We ask for your name and work email so we can send you the report. Everything published is aggregated and de-identified.
Every participant gets the complete research — including data we don’t publish externally — before the report goes public.
Optional one-hour conversation at the end. If you’d like to go deeper than the survey, we’ll pay $150 for your time.
WHAT WE’RE ASKING ABOUT
Where documents still create friction — regardless of how many platforms you already use.
Every organization has processes that look digital on the surface but still run on workarounds underneath — manual checks, email threads, someone who just knows where the right file is. We want to find those processes.
A delayed approval is different from a compliance violation. A lost document version is different from a missed deadline. We’re mapping not just what’s slow, but what’s actually at stake when these workflows fail.
Most teams use multiple systems. Most of those systems don’t talk to each other well enough. The result: People become the integration layer — copying, verifying, reconciling by hand. We want to understand where that tax is highest.
Some document tasks are ready for automation. Others need a human eye and always will. We’re asking where that line falls today — not in theory, but in the workflows you actually run.
Nutrient — the document infrastructure company behind products used by thousands of organizations across industries (formerly PSPDFKit). Our technology powers document viewing, editing, processing, and automation inside other platforms. We’re running this research because we want a clearer picture of where document workflows still create friction for the people managing them. The findings will be published as a research report, not as marketing for a specific product.
Anyone who works in, manages, or builds tools for a process where documents play a central role — approvals, reviews, compliance, onboarding, claims, filings, or anything else that depends on getting the right document to the right person in the right state. Industry and job title don’t matter. What matters is that you know how the workflow actually runs.
Anonymous in reporting, yes. The survey asks for your name and work email so we can send you the report. If you opt in to the follow-up call at the end, you’ll also share your LinkedIn URL. None of these are attributed to you in the published report. Results are aggregated and de-identified, and any quoted free-text responses are stripped of identifying details and only used when the pattern shows up across multiple respondents. We don’t share your name, email, LinkedIn, or individual answers with anyone outside the research team.
Less than 10 minutes. Mostly multiple choice, with one short free-text field where you can add context if you want to.
Two things. First, early access to the complete research findings — including data points we don’t publish externally — before the report goes public. Second, if you opt in to a one-hour follow-up conversation at the end of the survey, we’ll pay you $150 for your time.
Only about the research. The final question asks if you’re open to a follow-up call ($150 for your time) — if you say yes, we’ll reach out to schedule it. You won’t be added to a sales sequence or get a demo request off the back of this survey.
Yes. Document workflow friction isn’t industry-specific. Whether you’re in construction, healthcare, legal, finance, government, or anywhere else — if documents slow you down, your perspective belongs in this research.
Please do. The more perspectives we collect, the more useful the findings. Forward the link to anyone who manages or works in a document-heavy process.
Less than 10 minutes. Anonymous in reporting. Full report plus $150 if you take a follow-up call.
