RESEARCH STUDY · LEGAL OPS MANAGERS
You’re the best-positioned person to see where contract processes actually fail — and the most under-surveyed. Help us map what actually fixes things versus what just sounds good in a vendor deck. Where does the process fall apart? What does the attorney side not understand about the operational reality of managing these files?
WHY WE’RE DOING THIS
Nutrient builds the document infrastructure that legal software runs on, which means we see what breaks, but not what it feels like to manage every day.
Legal ops is the missing voice in most research on legal workflows — attorneys describe the work, vendors describe the tooling, but no one asks the people accountable for making the two fit together.
We’re collecting that perspective directly and publishing it as a research report.
WHAT TO EXPECT
Nineteen questions across one workflow you pick — mostly multiple choice, with a few short free text fields if you want to add context.
We ask for your name and work email so we can send you the report. Everything published is aggregated and de-identified.
Every participant gets the complete research — including data we don’t publish externally — before the report goes public.
WHAT WE’RE ASKING ABOUT
The persistent process gaps in contract lifecycles and invoice handling.
What’s been promised by vendors but never delivered in practice.
Which workflows your team still routes around the software.
Where you’d trust AI to take work off the team’s plate today — and where you wouldn’t.
Where the disconnect between attorney expectations and operational reality shows up first.
Nutrient (formerly PSPDFKit) — the document SDK and API platform behind document workflows at thousands of companies. We build the document infrastructure legal software runs on, which is exactly why we want a clearer picture of where process gaps still live. The findings will be published as a research report, not as marketing collateral for a specific product.
Anonymous in reporting, yes. The survey asks for your name and work email so we can send you the report. If you opt in to the follow-up call at the end, you’ll also share your LinkedIn URL. None of these are attributed to you in the published report. Results are aggregated and de-identified, and any quoted free text responses are stripped of identifying details and only used when the pattern shows up across multiple respondents. We don’t share your name, email, LinkedIn, or individual answers with anyone outside the research team.
Less than 10 minutes. There are 19 questions total — mostly multiple choice with a few short free text fields where you can add context if you want to.
Two things. First, early access to the complete research findings — including data points we don’t publish externally — before the report goes public. Second, the option to do a 30-minute follow-up interview at the end of the survey if you want to go deeper than the questions allow.
Only about the research. The final question of the survey asks if you’re open to a 30-minute follow-up call — if you say yes, we’ll reach out to schedule it. You won’t be added to a sales sequence or get a demo request off the back of this survey.
Yes, please. The more legal ops leaders we hear from, the more honest the picture. Forward the link to anyone whose perspective should be in the report.
Less than 10 minutes. Anonymous in reporting. Full report shared with every participant.
