RESEARCH STUDY · PARALEGALS
Paralegals hold the entire legal process together. When the paperwork is a mess, you’re the one who feels it first — and you’re the one who fixes it. We want to hear about the hidden work of legal practice: sorting invoices, managing redline versions, chasing signatures, and everything else that keeps the firm running but never shows up in a vendor demo.
WHY WE’RE DOING THIS
Nutrient builds the document infrastructure that legal software runs on, which means we see what breaks but not what it feels like to live inside.
The paralegal perspective is almost entirely absent from published research on legal efficiency — most studies ask the attorneys you support, not you.
We’re deliberately starting with the people closest to the work, and we’ll call out the paralegal perspective specifically in the final report.
WHAT TO EXPECT
Nineteen questions across one workflow you pick — mostly multiple choice, with a few short free text fields if you want to add context.
We ask for your name and work email so we can send you the report. Everything published is aggregated and de-identified.
Every participant gets the complete findings — and the paralegal perspective gets called out specifically in the final report.
WHAT WE’RE ASKING ABOUT
Sorting invoices. Tracking which redline version is current. Chasing signatures across email, eSignature tools, and PDF attachments.
The workarounds that aren’t in any process document but make the firm function.
Where you’d trust AI to take work off your plate today, and where you wouldn’t.
What the attorneys you support don’t realize you’re doing.
Nutrient (formerly PSPDFKit) — the document SDK and API platform behind document workflows at thousands of companies. We build the document infrastructure legal software runs on, which is exactly why we want a clearer picture of the work that keeps firms running. The findings will be published as a research report, not as marketing collateral for a specific product.
Anonymous in reporting, yes. The survey asks for your name and work email so we can send you the report. If you opt in to the follow-up call at the end, you’ll also share your LinkedIn URL. None of these are attributed to you in the published report. Results are aggregated and de-identified, and any quoted free text responses are stripped of identifying details and only used when the pattern shows up across multiple respondents. We don’t share your name, email, LinkedIn, or individual answers with anyone outside the research team — including the attorneys at your firm.
Less than 10 minutes. There are 19 questions total — mostly multiple choice with a few short free text fields where you can add context if you want to.
Three things. Early access to the complete research findings — including data points we don’t publish externally — before the report goes public. The paralegal perspective will be called out specifically. And the option to do a 30-minute follow-up interview at the end of the survey if you want to go deeper than the questions allow.
Only about the research. The final question of the survey asks if you’re open to a 30-minute follow-up call — if you say yes, we’ll reach out to schedule it. You won’t be added to a sales sequence or get a demo request off the back of this survey.
Yes, please. The more paralegals we hear from, the more honest the picture. Forward the link to anyone whose perspective should be in the report.
Less than 10 minutes. Anonymous in reporting. Full report shared with every participant.
