The City of Baltimore makes processes more efficient
Table of contents
Baltimore’s Business Process Improvement Office (BPIO) is focused on making the delivery of city services more efficient and cost-effective. The team uses Nutrient Workflow to standardize and automate manual, paper-, and email-based city workflows as part of the city’s digital transformation. We sat down with three members of the BPIO team to hear about their mission and methods: BPIO Director Babila Lima; BPIO Project Manager Varghese Paranilam; and Data Automation and Technology Analyst Melanie Shimano.
The goal of the Business Process Improvement Office
Director of Baltimore’s Business Process Improvement Office (BPIO) Babila Lima explains the mission and scope of the team and highlights how it’s working to improve the efficiency of the city’s services. She explains how the City of Baltimore is working toward fully paperless government operations by rethinking how work flows across departments. Nutrient Workflow supports this effort by enabling task automation, visibility, and a shared framework for process improvement within the Department of General Services.
The processes that needed improvement
BPIO Project Manager Varghese Paranilam talks about some of the specific processes the team has automated and the impact of these changes. He explains how paper-based urgent work order workflows delayed vendor payments and strained smaller businesses. By digitizing invoicing and approvals in Nutrient Workflow, the city is improving review timelines, payment predictability, and vendor relationships.
Rolling out improved processes and using Nutrient Workflow
Data Automation and Technology Analyst Melanie Shimano discusses the rollout of automated processes using Nutrient Workflow. She shares how Nutrient Workflow enables city teams to move faster by simplifying workflow creation and management. The platform supports paperless operations while giving employees clear visibility into approvals, tasks, and process status.
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