Table of contents
Request Management systematically handles the tasks required for critical internal or external requests using workflow automation, business rules, and analytics.
What Are the Issues Around Requests?
Problems managing requests are manifested in many ways throughout your organization. Are you experiencing:
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Slow request turnaround times.
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Frequent mistakes when fulfilling requests.
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Lack of status transparency for those making requests.
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Confusion about how to make requests.
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Bad request hand-offs between team members.
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Lack of a clear, formal request procedure.
These issues add up to a poor customer or employee experience that can reduce trust, efficiency, and growth.
Request Workflow Management is the Solution
Enterprise request management software allows you to easily design and deploy self-service request portals while intelligently routing requests using business rules.
Nutrient Workflow is a leading software solution that helps organizations manage requests to reduce costs and improve the employee experience by providing process definition, workflow automation, and status visibility for areas such as Information Technology, Human Resources, Finance, Sales and Marketing, and other services. Any department that receives requests can do it better with Nutrient Workflow’s platform.
“This has been a colossal improvement for our team. We’re a smarter enterprise – and this is an achievement we’ve been working toward for years.”
Mallory Manke, Process Improvement Analyst for SONY Network Entertainment (Read More)
The fastest way to define and deliver request processes and workflow
Our customers use this basic framework for handling requests— User Portal, Forms, Workflow, and Reporting —to build a wide variety of request-handling solutions, including:
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Marketing request fulfillment
Unlike other solutions, Nutrient Workflow can be configured to how your organization works. We don’t force you into a pre-built HR, Finance, Operations, or IT solution. You build it to suit or have us build it for you. As long as you’re an Nutrient Workflow customer, you can change or improve the request fulfillment process anytime.
Nutrient Workflow Overview
Request Portal
To manage all the incoming requests, your employees/partners/customers need a consistent, easy-to-use request portal. Nutrient Workflow provides a personalized request portal that allows users to submit and track their requests in real-time. They can see which requests are completed, pending, or in progress. Plus, they get email alerts for changes and updates in the process.
Forms
When building and managing request forms, you need a powerful form-building solution for easy form reuse and rapid development. You also need to be able to build intelligent forms with logic and customized fields. Nutrient Workflow offers all that and more. Plus, our forms are automatically optimized for all mobile devices, and the built-in editor allows you to present any look and feel you want. Quickly locate, copy, or add existing forms to any process.
Business Workflow
Once a request is submitted, the relevant staff assesses the request and handles it quickly to meet expectations and any Service Level Agreements (SLAs). This ensures the best possible service delivery and high internal/external customer satisfaction. Building standardized request workflows is Nutrient Workflow’s bread and butter. We offer the industry’s best drag-and-drop process designer, allowing even novices to build process workflows quickly and with whatever level of complexity.
Reporting
Nutrient Workflow tracks and maintains an audit trail of all your workflow processes, form data, and user actions. Your data and metrics are stored in a relational database (SQL Server or Oracle). Reports and information can be displayed in real-time and scheduled for distribution when users need them. Use visual reports to paint a complete picture. Follow your team’s progress against Service Level Agreements and use Scoreboards to track the overall efficiency of your processes to drive improvements. Run reports based on your form data to quickly find the requests you’re looking for.
There’s No Better Way to Manage Requests
Beyond a simple Web form tool and before a cumbersome Business Process Management (BPM) suite, there is Request Management. Quickly deploy solutions to manage requests across the entire organization or within a single department. With Nutrient Workflow, you’re not tied to a pre-built solution because our software is open by design. Nutrient Workflow can be used for ANY request process.
“Everything we do, at some point, flows through Nutrient Workflow.”
Tom Martin, Project Manager at Exacto (Read More)
FAQs
Q. How do I manage requests?
A. By building request intake forms or actions and then designing a workflow to route and track requests through your process automatically.
Q. How much does the software cost?
A. The cost of most systems is subscription-based and determined by the number of users who need access to the system. Sometimes, the cost may be based on the number of workflows you create or transactions you process.
Q. Does the system integrate with existing software?
A. Yes. This can be through pre-built connectors or custom development using the system’s open API.
Q. How long does request management software take to implement?
A. The length of any implementation depends on the complexity of the designed request process. Simple, straightforward workflows can be built in days, while more complex workflows may take several weeks or months. Implementation time also depends on the organization’s readiness, including process documentation, executive buy-in, requirements, etc.
Interested in Automating Requests and Approvals?
Nutrient Workflow has been shown to reduce service request and approval costs by more than 30 percent for most enterprises, cut workflow and request process cycle times in half, and deliver positive ROI in less than three months.
We have a library of helpful resources for an automated request workflow.
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Workflow Tools and eBooks
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eBook: Automating Request and Approval Workflow
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Request a Live Demonstration
FAQ
How do I manage requests?
By building request intake forms or actions and then designing a workflow to route and track requests through your process automatically.How much does the software cost?
The cost is typically subscription-based and determined by the number of users or workflows you create, and sometimes the number of transactions processed.Does the system integrate with existing software?
Yes, it integrates through pre-built connectors or custom development using the system's open API.How long does request management software take to implement?
The implementation time depends on the complexity of the workflows. Simple workflows can take days, while more complex ones may take weeks or months.Can request management software help reduce operational costs?
Yes, it helps streamline workflows, reduce cycle times, and improve efficiency, often resulting in a significant cost reduction.
Jonathan joined Nutrient in 2014. As CEO, Jonathan defines the company’s vision and strategic goals, bolsters the team culture, and steers product direction. When he’s not working, he enjoys being a dad, photography, and soccer.
