Automate The Customer Feedback Process

Gathering feedback, good or bad, from your customers is essential to good customer service and long-term customer relationships.

Having an automated process in place to log feedback from your customers keeps all documentation in one place and allows for easy follow-ups. Nutrient Workflow has prebuilt process apps(opens in a new tab), free for our customers to download and customize; one of those process apps is the customer feedback process(opens in a new tab). 

This process allows customer service agents to complete a form anytime customer feedback is received and kick off a process that ensures appropriate follow-up. Here is the process and form below: 

Form

Process

If you think your organization would benefit from this process or any of our other process apps(opens in a new tab), reach out to Nutrient Workflow for a demonstration of our automated solution.