Power Automate Document Converter General FAQ
What is the difference between Free and Trial subscriptions?
In addition to a 30-day fully functional trial version, a completely free version of Nutrient Document Converter for SharePoint Online is available as well. The Trial should be used when evaluating the product with the intention to purchase a full subscription. This version provides a large number of operations for 30 days with the ability to use all functionality provided by the product. However, generated documents include an evaluation watermark.
The Free version is aimed at users who only need basic functionality and a modest number of operations per month. Documents generated using the Free subscription do not include an evaluation watermark.
Where can I download the license key?
Navigate to the orders, (you may be asked to log in first), click Get License Key next to the relevant order, and click the Download link. After downloading the license key, you can forward it to someone else by attaching it to an email.
What payment methods do you accept?
You can make a purchase online or via purchase order (wire transfer or ACH). We support Mastercard and Visa credit and debit cards and American Express. Learn more.
What do you mean by maximum operation size and operations per month?
Each subscription level comes with a different maximum operation size and operations per month allowance. The maximum size decides the size, in bytes, for a single operation. This includes the total size of all source files in a single merge operation, as well as the size of a single conversion.
The number of operations per month is the number of individual operations carried out. Examples of a single operation are: converting a file, watermarking a file, securing a file, and carrying out OCR on a single page.
I need help with my project. Does Nutrient do custom development?
Our support desk typically provides information, advice, and guidance for no additional fee. However, if you need us to carry out (part of) the implementation of your project, contact us. We may pick it up internally or put you in contact with a third party familiar with our products and services.
I have a feature request. Who should I talk to?
All our historical releases have been driven by real-world customer requests. If you require a generic feature to be implemented, contact us.
How well does Document Converter scale with a high load?
It depends on the number of cores in your server, the number of servers, the kind of documents you’re converting, the complexity of the documents you’re converting, the number of concurrent users, etc. You can read more about scalability and performance here.
Can I add a new account to an existing subscription?
Yes, it’s possible to associate multiple accounts with a single subscription. Nutrient fully supports this scenario, and even allows accounts for Nutrient Document Converter REST API subscriptions (for Flow, Logic Apps, API access) to be associated with an existing Nutrient Document Converter for SharePoint Online subscription. That way, a single subscription covers our SharePoint Online app, Flow / Logic Apps, and our REST API.
What are the supported file formats?
With Document Converter, you can easily convert 100+ file types to PDF. There are some cross-conversion capabilities as well. Check out the complete list of supported file formats.
Where can I find more details about workflow actions?
If you wish to use Nutrient’s workflow actions from Microsoft Power Automate (formerly Flow), see the guides about converting files in Power Automate.
Can I manually install the Nutrient PDF integration for Power Automate?
Nutrient Document Converter is available as a standard Power Automate connector. There’s no need to manually follow the installation steps below unless you’ve been instructed by our Support team to do so. To get started with our software, use Power Automate’s Add an action facility, search for Muhimbi, and choose the action of your choice, e.g. Convert Document. If you’ve been asked to manually deploy our API into Power Automate, follow the steps to manually install the Nutrient PDF integration for Power Automate.
Do I need a Power Automate premium license to be able to use Nutrient Connector?
No, you don’t need a P2 license. Nutrient’s Document Converter is available as a standard Power Automate connector. Refer to our guides to learn more about Power Automate actions.