SharePoint Document Converter Services General FAQ

General FAQ Document Converter Services
What is the difference between Free and Trial subscriptions?

In addition to a 30-day fully functional trial version, a completely free version of Nutrient Document Converter for SharePoint Online is available as well. The Trial should be used when evaluating the product with the intention to purchase a full subscription. This version provides a large number of operations for 30 days with the ability to use all functionality provided by the product. However, generated documents include an evaluation watermark.


The Free version is aimed at users who only need basic functionality and a modest number of operations per month. Documents generated using the Free subscription do not include an evaluation watermark.

What do you mean by maximum operation size and operations per month?

Each subscription level comes with a different maximum operation size and operations per month allowance. The maximum size decides the size, in bytes, for a single operation. This includes the total size of all source files in a single merge operation, as well as the size of a single conversion.


The number of operations per month is the number of individual operations carried out. Examples of a single operation are: converting a file, watermarking a file, securing a file, and carrying out OCR on a single page.

What happens when I run out of monthly operations?

Each subscription level comes with a different operations per month allowance (refer to the previous point). When a subscription has reached 75 percent of its allowance, you’ll receive an automated email requesting you to contact the Nutrient team to make arrangements. When reaching 100 percent of the allowance without making any arrangements, the software will cease to work for the remainder of the month.


If 75 percent is not the correct trigger for your organization, contact Support to change this figure.

Where can I download the license key?

Navigate to the Orders Screen, (you may be asked to log in first), click Get License Key next to the relevant order, and click the Download link. After downloading the license key, you can forward it to someone else by attaching it to an email.

What payment methods do you accept?

You can make a purchase online or via purchase order (wire transfer or ACH). We support Mastercard and Visa credit and debit cards and American Express. Learn more.

I need help with my project. Does Nutrient do custom development?

Our support desk typically provides information, advice, and guidance for no additional fee. However, if you need us to carry out (part of) the implementation of your project, contact us. We may pick it up internally or put you in contact with a third party familiar with our products and services.

I have a feature request. Who should I talk to?

All our historical releases have been driven by real-world customer requests. If you require a generic feature to be implemented, contact us.

How well does Document Converter scale with a high load?

It depends on the number of cores in your server, the number of servers, the kind of documents you’re converting, the complexity of the documents you’re converting, the number of concurrent users, etc. You can read more about scalability and performance here.

Can I add a new account to an existing subscription?

Yes, it’s possible to associate multiple accounts with a single subscription. Nutrient fully supports this scenario, and even allows accounts for Nutrient Document Converter REST API subscriptions (for Flow, Logic Apps, API access) to be associated with an existing Nutrient Document Converter for SharePoint Online subscription. That way, a single subscription covers our SharePoint Online app, Flow / Logic Apps, and our REST API.

What are the supported file formats?

With Document Converter, you can easily convert 100+ file types to PDF. There are some cross-conversion capabilities as well. Check out the complete list of supported file formats.

How can I upgrade to the latest version?

You’ll need to uninstall the old version and install the new one. Additionally, depending on the version you have, there are some things you need to have in mind. Learn more about upgrading to the latest version of Nutrient Document Converter.

Is OCR technology included in Document Converter for SharePoint?

With Nutrient Document Converter, you can make your scanned PDFs fully searchable and indexable. Here is where you’ll find examples of the most common use cases of Nutrient’s OCR technology and learn about PDF/A support. Keep in mind that, in addition to the Document Converter for SharePoint license, you’ll need a valid add-on license for OCR and PDF/A Archiving for SharePoint.

How do I secure the server that runs the conversion service?

Refer to the most common deployment scenarios for Nutrient Document Converter, and check out the advice on securing the server through firewall ports, network authentication, secure communication, and secure Office installation.

How can I apply PDF security from my own source code?

Document Converter comes with a comprehensive but friendly web services interface that can be accessed from any modern web services-based development environment, including C#, VB, Java, Documentum, SAP, and SharePoint. Check out how to apply PDF security from your own source code(opens in a new tab).

Do you have sample code?

Yes, we do. It’s available on GitHub(opens in a new tab).

Where can I find details about watermarking?

Here are the articles about watermarking documents with Nutrient Document Converter for SharePoint. You can find everything you need to apply watermarks to your Word, Excel, PowerPoint, and PDF files.

Why aren’t my watermarks visible?

The most common reason for this is that, by default, watermarks are displayed in the background, behind a document’s content. In most cases, this isn’t a problem, as the content of most documents is largely transparent. However, this isn’t the case for PowerPoint presentations or scanned content. Read more.

Can I merge and split files using C#, .NET, or Java?

Yes, Nutrient Document Converter has a range of merging options available, along with the SharePoint workflowto split PDF files.

How does Document Converter deal with InfoPath attachments?

Document Converter for SharePoint automatically converts (and merges) all files that are attached to an InfoPath form, as long as they’re part of the views being converted. The conversion of attachments is enabled by default, but it can be disabled globally using the conversion service’s configuration file, or on a call-by-call basis when using the web services interface. For more details, read this article.

How can I specify which InfoPath view(s) to convert?

To determine which view or views to export, Nutrient Document Converter uses prioritization rules. The first rule is that regardless of how a view or views are selected for export, if the selected view has a print view specified, then that view is given priority. Check out other prioritization rules and the example of how to use a special view for exporting to PDF.

Can I extract PDF forms data using C#, Java, or PHP?

Yes, you can easily extract PDF form data with Document Converter Services.