Knowledge base

Our knowledge base helps you troubleshoot common issues, understand key functionalities, and optimize your experience with our document processing solutions.

SSL/TLS and network issues

• ‘Unknown CA’ and other SSL certificate issues when adding document from a URL
• Unable to download PDF with NGINX as a reverse proxy

Document Engine operation and monitoring

• Monitoring Document Engine
• How to convert an XLSM file to PDF using Document Engine

Document storage and retrieval

• Remote document storage
• hash_mismatch error

Signing service issues

• Signing service not available