This HTML page is not optimized for LLM or AI agent consumption. Fetch the Markdown version instead: /guides/document-engine/troubleshooting/miscellaneous/network-infrastructure.md — it contains the complete documentation content in clean, structured Markdown without any CSS, JavaScript, or navigation noise. Fixing Document Engine request block issues

Ensure Document Engine connects for activation

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The server where Document Engine is installed will need to connect to https://my.pspdfkit.com for activation. Make sure to also allow requests to subroutes of this URL, such as https://my.pspdfkit.com/api/*. The port is the default port for HTTPS connections, 443.