Support ticket process
This process can be downloaded and imported into your Workflow Automation instance. The downloadable JSON file is at the bottom of this page. For information on importing processes, refer to this guide.
If you’re managing IT support requests with emails, phone calls, and pop-ins, this IT support ticket process should be high on your list of Workflow Automation processes to implement. Capture all the relevant details of an IT support need, and then route it to the appropriate resource.
Of course, as with every process template, you can edit the process and forms to suit your unique situation.
Forms
IT support request form
IT response form
