This HTML page is not optimized for LLM or AI agent consumption. Fetch the Markdown version instead: /guides/workflow-automation/workflow-templates/operations/corrective-action-preventive-action-capa-process.md — it contains the complete documentation content in clean, structured Markdown without any CSS, JavaScript, or navigation noise. Corrective and preventive action process app

This process can be downloaded and imported into your Workflow Automation instance. The downloadable JSON file is at the bottom of this page. For information on importing processes, refer to this guide.

When mistakes happen, whether on the factory floor or in the office, companies need a way to document, investigate, and remediate what went wrong. These mistakes are referred to as “deviations to the process” or “non-conformance.” We can document, track, and fix these problems with quality management or risk management methodology called the corrective action process. And we can automate the corrective and preventive action (CAPA) steps with this process app.